Shipping policy

Shipping and Delivery

Once you place your order successfully, you will receive an order confirmation via the email address provided by you at the check-out. Upon payment receipt, we will process your order within 1 working day. Provided all items are in stock, your order will then be sent to you the day after. For our shipping costs and delivery time, we make a distinction between Belgium, Europe, and the rest of the world.

Belgium:

  • Standard shipping: The package will be sent to the address you provided and is expected to arrive at your home within 2-4 business days. For this standard shipping method within Belgium, we charge €6,95.
  • Pick-up point: With this shipping option, you can select a nearby pick-up point for package delivery. A fee of €3 applies for this service, and the package is typically expected to arrive within 2-4 business days.

Europe:

  • Standard shipping: The package will be sent to the address you provided and is expected to arrive at your home within 5-10 business days. For this standard shipping method within Europe, we charge €15,95.
  • Heavy goods: The package will be sent to the address you provided and is expected to arrive at your home within 5-10 business days. This shipping method within Europe relates to shipments over 10kg, for which we charge €20.

Rest of the world:

  • Standard shipping: The package will be sent to the address you provided and is expected to arrive at your home within 5-10 business days. For this standard shipping method outside of Europe, we charge €39,95.
  • Heavy goods: The package will be sent to the address you provided and is expected to arrive at your home within 5-10 business days. This shipping method outside of Europe relates to shipments over 10kg, for which we charge €100.

Please note: The estimated delivery times are indicative and may vary based on factors such as location, seasonal busy periods, and weather conditions.

Shipping Costs:

Shipping costs are automatically calculated at checkout based on the chosen shipping method and delivery address. For orders within the Belgium, we offer standard shipping and pick-up points. International shipping costs are calculated based on the destination (in- or outside of Europe) and weight of the package.

Contact Us:

If you have any questions about shipping and delivery, please feel free to contact us via email at welcome@ayako.be. Our customer service team is ready to assist you.

Please note: Due to legal regulations, certain restrictions may apply to shipping and delivery to certain locations.